Cancellation & Refund Policy
How do we handle returns:
With birthdaygiftwala your returns is absolutely hassle free.
- In case you want to return any items ordered, kindly intimate us within 48 hours of the reciept of the order.
- Products must be returned within 2 weeks of delivery. In case of returns after 2 weeks and upto 30 days, only 70% of the total invoice value will be refunded.
- Any returns after 30 days of order receipt date will not be accepted or refunded.
If you want to replace the products(s) which are incorrectly shipped, damaged in transit or with defects please send us the mail at firstname.lastname@example.org or call us @ +91 8904429475 to initiate the return process,make sure to contact us as soon as you recieve the defective product(s)(within 48 hours).
If you bought the product(s) through online payment then the amount will be refunded through the same mode of payment. Incase you have opted for COD, you will have to provide us with your bank details and the amount will be transferred in your account through net baking.
We will initiate the refund process once we have recieved the product(s) in our Warehouse/Office.
You can send the parcel back via any courier company, currently we don't have Pick up facility.
In these instances, the product is not eligible for return, replacement or exchange:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.